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Listening With the Heart: a Guide For Compassionate Listening

TABLE OF CONTENTS

ACKNOWLEDGEMENTS...x

PREFACE by Gene Knudsen Hoffman...xii

INTRODUCTION by Carol Hwoschinsky...xiv

PART ONE: WHAT COMPASSIONATE LISTENING IS

CHAPTER 1 A PRACTICE REQUIRING INTENTION AND DISCIPLINE...3

Practice
Intention
Discipline

CHAPTER 2 BENEFITS, RESULTS, AND OUTCOMES...5

Creates Meaning
Empowers the individual
Resolves Conflict
Heals Deep Wounds
Contributes to a Civil Society
Leads to Forgiveness and Possible Reconciliation
Encourages Stories

PART TWO: HOW TO PRACTICE IT

CHAPTER 3 INDIVIDUAL PREPARATION...17

Personal Vision
Centering
Deepening Questions
Inner Conflicts

CHAPTER 4 SKILLS...20

Strategic Questioning Reflective listening Working With Anger

CHAPTER 5 ENCOUNTERING CHALLENGES...23

Styles of Resolving Conflict
Sensitivity to Cultural Differences
Emotions

PART THREE: HOW TO BE INVOLVED

CHAPTER 6 THE NETWORK...31

Intention Feedback
Study Groups
Projects
Planning
Basic Group Facilitation Skills
Creating a Safe Container
Introduction of Participants
Watching the Energy
Team Building
Training
Facilitating for Trainers
Continuing Education

PART FOUR: COMPASSIONATE LISTENING PROJECTS

CHAPTER 7 THE COMPASSIONATE LISTENING PROJECT...39

CHAPTER 8 ALASKANS LISTENING TO ALASKANS ABOUT SUBSISTENCE...42

CHAPTER 9 THE MAKAH WHALING COMPASSIONATE LISTENING; PORT ANGELES LOWER ELWAH TRIBE LISTENING PROJECT...44

CHAPTER 10 RURAL SOUTHERN VOICE FOR POVERTY (RSVP)

CHAPTER 11 THE JEWISH/PALESTINIAN LIVING ROOM DIALOGUE GROUP...48

CHAPTER 12 TRAINING MODELS...55

The Compassionate Listening Project Delegate Training
Process Groups
Typical Check-in
Examples of Structure
Alaskans Listening to Alaskans About Subsistence

APPENDIX

ADDITIONAL EXERCISES...59

Outline for Preparation Creating a Safe Container
Introduction of Participants
Team Building
Vision
Centering Practices
Listening With a Greater Mind and Heart
Formulating Compassionate Questions
Strategic Questioning
Reflective Listening
Taking Charge of Emotions
Grounding New Learnings With Imagery
Closing

Compassion Dialogue
Holarchy
Presence
Projection
Qualities
Reflective Listening
Shadow

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